gabenPrivacy Policy
This page describes what we collect when you use gaben and how we keep that data protected. We at gaben take data privacy seriously and handle personal information only as necessary for account verification, payment processing, and compliance with applicable law.
Our privacy commitments apply across all gaben services: live-dealer tables, sportsbook markets, slot games, esports coverage, and account management. Whether you access gaben from Jakarta, Surabaya, Bandung, Medan, Semarang, or any supported region, the same data protection principles apply.
We encourage you to read this policy carefully. If you have questions about how we handle your data, contact our support team via live chat or email. This policy was last updated on the date shown at the bottom of this page.
What Data We Collect on gaben
We collect personal data during account registration and ongoing platform use. During registration, we collect your full name, email address, phone number, and date of birth. We also request your residential address and country of residence to verify your jurisdiction eligibility.
Before you can withdraw funds from gaben, we require identity verification. We collect government-issued identification (national identity card, passport, or driving licence) and proof of address (utility bill, bank statement, or rental agreement dated within the last three months). We store these documents securely and delete them after verification completes, unless applicable law requires us to retain them longer.
When you use our platform, we collect transaction data: deposits, withdrawals, game activity, bet history, and account balance changes. We also collect device information: browser type, operating system, IP address, and device identifier. This data helps us detect fraud, prevent account abuse, and troubleshoot technical issues.
Our gaben platform uses cookies and similar tracking technologies to enhance user experience. Cookies store session information, user preferences, and login credentials. We do not use cookies to track behaviour outside our platform or to sell data to third parties.
How We Use Your Data and Our Commitments
We use personal data collected on gaben for the following purposes: account verification and KYC compliance, processing deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, fraud detection and prevention, customer support, and legal compliance.
We do not sell or share your data with third parties for marketing purposes. We share data only with necessary processors: payment providers (to process your transactions), identity verification vendors (to confirm your documents), and legal authorities (if required by law or court order).
Our data processors and storage
We use third-party vendors to help operate gaben. Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment integrators) receive transaction data to settle your deposits and withdrawals. Our identity verification vendor receives your identification documents to verify your legal status. Our hosting provider stores our servers, which may be located outside Indonesia. By using gaben, you consent to data processing and storage in multiple jurisdictions.
We undertake to encrypt your data in transit and at rest. Our servers use standard firewall and intrusion-detection systems. We restrict access to personal data to authorised staff only, and we require staff to sign confidentiality agreements. However, we cannot guarantee absolute security; data breaches, while rare, remain possible.
Your rights on gaben
You have the right to access your personal data held by gaben. You can view your profile, transaction history, and account activity in your account dashboard. You have the right to correct inaccurate data; contact our support team to request updates.
You have the right to request deletion of your personal data, subject to our seven-year anti-money-laundering retention requirement. You can close your account at any time via your account settings. Upon closure, your account becomes inactive and we do not process further transactions from it.
You have the right to lodge a complaint with the data protection authority in your jurisdiction if you believe we have mishandled your data. We encourage you to contact us first so we can address your concerns.
Key data protection points
- We collect data only for account verification, payment processing, and legal compliance
- We encrypt data in transit and at rest using standard security practices
- We do not sell your data to third parties for marketing
- We share data only with necessary processors (payment providers, verification vendors, legal authorities)
- You can access, correct, or request deletion of your data subject to compliance retention requirements
Cookies and tracking
Our gaben platform uses cookies to store session tokens, user preferences, and login credentials. Cookies help us remember your login status so you do not need to re-enter credentials on every visit. You can disable cookies in your browser settings, though doing so may limit gaben functionality.
We do not use cookies to track your behaviour outside our platform. We do not place tracking pixels or beacons on third-party sites. We do not use third-party analytics services that collect your data for purposes outside gaben.
Links to external sites
Our gaben platform may link to external sites (payment provider sites, league information sites, news sources). We are not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any external site before providing your data to it.
Policy updates and contact
We may update this privacy policy from time to time. We will notify you of material changes via email or in-app notification. Your continued use of gaben after notification constitutes acceptance of the updated policy.
If you have questions about how we handle your data, contact our support team. We are available via live chat during peak hours and via email at all times. We aim to respond to data requests within thirty days.
We at gaben remain committed to protecting your privacy while providing a secure platform for live-dealer tables, sportsbook markets, slot games, and esports coverage. Our data handling practices reflect our responsibility to users across supported jurisdictions, including those in Jakarta, Surabaya, Bandung, Medan, and Semarang.